Urgent Corona Virus Update

URGENT CORONA VIRUS UPDATE
HEYDEN PHARMACY
20201 W 7 Mile Rd, Detroit, MI 48219
(313) 533-8200

Dear Patients:

Please read this notice as it pertains to health-related precautions.
Due to the severity of the circumstances unfolding with the corona virus (COVID-19) and cases reported in Wayne County, city of Detroit, Heyden Pharmacy is taking extra steps to protect our employees and patients. We are especially concerned with minimizing exposure to our high-risk patients, such as elderly and immunocompromised patients, who to this point have been the most severely impacted by the effects of the virus.

Here are the steps we are taking:

Heyden Pharmacy team members are required to wash their hands before and after breaks and lunches, as well as every hour, and wear protective gloves at all times.
Wiping and cleaning our counters, workstations, equipment, cash register touchpads and all door handles every 30 minutes.

We are asking all of our patients who are experiencing cough, sore throat, chest congestion, fever, and/or any other flu-like symptoms to NOT enter the pharmacy.

We are especially encouraging these patients, our high-risk patients, or any other patients who want to minimize potential exposure to utilize our drive-through, courier services (at a small fee) or our no-charge curbside delivery temporary service.

With our curbside delivery service, you call when you arrive in our parking lot and our staff will deliver your prepared medications and over-the-counter items to your parking space.
To expedite processing, please provide payment information when calling if you would like to utilize the curbside delivery service.

If you DO come into the pharmacy, please use hand sanitizer available at the checkout counter to sanitize your hands.

Recommending that patients fill 90-day supplies on medications, if your insurance allows, and talking with us to synchronize all medications to help reduce unnecessary trips to the pharmacy.
If you need counseling on any medications or over-the-counter items, our pharmacists will gladly help you over the phone.

Please remember that we have a number of patients who are on immunosuppressant drugs, undergoing chemotherapy, and/or suffering from autoimmune disorders. Everyone’s cooperation is much appreciated and is vital to helping ensure the safety of everyone.
Heyden Pharmacy has remained proactive in maintaining stock levels of medication and supplies during this time. While we cannot anticipate what the next few weeks to months will hold, always know that we are here to serve you. Please be diligent in providing us with extra time to complete your medication orders as we may be short-staffed in the coming weeks.
Our staff is committed to offering the outstanding patient care you always receive from our pharmacy. This is a fluid situation, so if you have any questions, please call us at (313) 533-8200
Stay well,

Heyden Pharmacy Staff
Saad Shafie R.Ph.

Corona Pandemic

What happens when you get the coronavirus disease?

People with COVID-19 generally develop signs and symptoms, including mild respiratory symptoms and fever, on an average of 5-6 days after infection (mean incubation period 5-6 days, range 1-14 days). Most people infected with COVID-19 virus have mild disease and recover.

What is the name of the disease caused by the coronavirus?

The virus has been named “SARS-CoV-2” and the disease it causes has been named “coronavirus disease 2019” (abbreviated “COVID-19”).

What is the treatment for the coronavirus disease?

There is no specific treatment for disease caused by a novel coronavirus. However, many of the symptoms can be treated and therefore treatment based on the patient's clinical condition.

What is the recovery time for the coronavirus disease?

Using available preliminary data, the median time from onset to clinical recovery for mild cases is approximately 2 weeks and is 3-6 weeks for patients with severe or critical disease.

What are emergency warning signs for someone with the coronavirus disease?

Emergency warning signs include:

Difficulty breathing or shortness of breath.
Persistent pain or pressure in the chest.
New confusion or inability to arouse.
Bluish lips or face.
This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

How long should I stay in home isolation if I have the coronavirus disease?

Stay at home until instructed to leave: Patients with confirmed COVID-19 should remain under home isolation precautions until the risk of secondary transmission to others is thought to be low. Talk to your healthcare provider: The decision to discontinue home isolation precautions should be made on a case-by-case basis, in consultation with healthcare providers and state and local health departments.